Refund policy
Shipping & Return Policy
Wink Dot Media
Shipping Policy
Wink Dot Media ships orders within the United States. Orders are typically processed within 3–7 business days after purchase, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping times may vary depending on product type, destination, and carrier. Wink Dot Media is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
Shipping costs are calculated at checkout unless otherwise stated.
Return Policy
We want you to love your Wink Dot Media purchase. If for any reason you are not satisfied, you may return eligible items under the following conditions:
- Returns must be initiated within 30 days of the original purchase date.
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase is required for all returns.
To return an item, please ship it to the following address:
Wink Dot Media
7041 Canal St. #256
New Orleans, LA 70124
United States
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products or downloads
- Customized or made-to-order items
- Items marked as final sale
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the issue so we can make it right.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 7–10 business days, depending on your financial institution.
Original shipping charges are non-refundable.
Questions?
If you have any questions about shipping or returns, please contact us through our website or customer support channel.